Services
We work with our clients to solve business challenges and improve financial performance through strategy, operations, customer experience and digital transformation.
Services
We work with our clients to solve business challenges and improve financial performance through strategy, operations, customer experience and digital transformation.
Strategy
We help our clients to define winning strategies. This can span strategy analysis, definition, validation and deployment planning across functions or whole organisations. We solve strategy challenges for organisations seeking to enter new markets, considering M&A activity, investing in digital or wanting to grow. We were recommended for Strategy in special report ‘UK Leading Management Consultants 2019’ by Financial Times and Statista.
Digital transformation
We reimagine how digital can transform a business. Through a commercial lens we identify relevant technologies, conduct robust build v buys, develop a strong business case, design pilots and manage the programme of change.
We’ve helped our clients to establish the landscape of digital threats to their existing business model. The purpose of this is to protect financial performance, identify areas of future growth and ensure our clients invest their digital capacity in the right way. Through digital transformation one of our clients is saving £34m per year and their customers’ satisfaction has doubled.
Find out more about our award winning digital strategy and transformation work
Operational transformation
All of our services are designed to deliver tangible benefits to our clients. We don’t just set a strategy, we deliver it. Our clients typically find their performance improve and continue to improve after we deliver a project. We can deliver sustainable improvements in target operating model, organisational design and operational efficiency.
Intelligent CX
Customer needs and expectations are changing in the hyper digital omni-channel environment. We help our clients design and delivery CX excellence, enhance their Customer Operations, and work with their internal/external technology partners to deliver AI powered digital solutions in a customer centric way. Our Transformation and Transition capabilities ensure that they deliver change that sticks.
Find out more about our intelligent CX service.
Case studies
Delivering real results is what we pride ourselves on. Read a selection of our case studies to see what we have achieved, together with our clients.
News and insights
Read our latest news and views on key challenges facing businesses today.
