Change management optimisation at a UK retail bank

The issue

Unprecedented customer growth & branch expansion coupled with focus on improving service delivery and customer satisfaction placed pressure on our client to deliver greater and more complex change
A need to improve the architecture and governance of business process change
To ensure change management is ready and optimised for successful delivery of current and downstream change demand
Rapid growth brought complexity & uncertainty
There was a need for tightly defined governance mechanisms supported by a standardised way to adhere to change

What we did

Designed framework for a multilevel business change process architecture to facilitate effective governance
Translated the framework into a new change management model with new working practices & Balanced Scorecard
Consistent communication and deployment in line with organisation’s need

The results

Building blocks in place for bank to deliver its growth strategy securely
Reduced change backlog
Change management framework to drive sustainable change and maximise results implemented across bank operations
Agreed metrics/KPIs at selected organizational levels including baselines and targets

What we have achieved with our clients

Award-Winning Procurement Transformation Programme

Driving market focused resource allocation decisions

Providing a clear route to meet sustainability objectives for a major UK Airport

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What our clients say

“As a result of Curzon’s support a strategic and digital leap has been made in how we manage the entire asset lifecycle to transform our Developer Service experience. This is a programme and a product that sets a new benchmark within the industry.”