Partner, Financial Services Lead
Douglas holds over 20 years’ international consulting experience, gained across the Financial Services, Healthcare, and Technology industries.
His expertise is primarily in business strategy development, sales and distribution optimisation, customer experience, and operating model.
Douglas leads our Financial Services practice, supporting banking, insurance, and wealth management clients at a time of enormous disruption and change in the industry.
He is interested particularly in the opportunities presented by open banking, in best application of AI and digital to enhance customer value while meeting the challenge of increased customer longevity, and the protection gap.
