Increasing patient satisfaction through orthopaedic Enhanced Recovery Programme
The issue
- Reimbursements – Operational and commercial risk transferred from insurer to provider via fixed reimbursements
- Pain – 45%+ patients stated moderate to severe pain within 48 hours of surgery, delaying recovery
- Mobility – Physiotherapy started late usually within 24-48 hours post surgery causing delay in mobility
- Length of stay – 4-6-day length of stay resulting in marginal clinical benefit, unnecessary cost and higher infection risk
What we did
- Established one multidisciplinary team
- Developed Evidence-Based Enhanced Recovery Programme (ERP)
- Established ERP training programme
- Designed and implemented pilot ERP programme (ERP)
The results
- Reduced pain scores by 45%
- Decreased mobility times by 65%
- Shortened hospital stays by 43%
- Reduced hospital cost by 20%
- Increased patient satisfaction by 37%
An award-winning team
